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Contact Us

If you need assistance with your Spinsy account, our dedicated support team is here to help.

Our Support Availability

We strive to provide support 24/7 via live chat and email. Our friendly support agents are available around the clock to assist with any queries or issues you may have.

Live Chat

For immediate assistance, please feel free to start a conversation with our live chat support team. We'll do our best to resolve your issue promptly, usually within minutes.

Email Support

Alternatively, you can reach out to us via email. While we strive for an average response time of a few hours, please allow 3-4 hours for our team to respond to your email. Our support agents are available 24/7 to address any questions or concerns you may have.

Help-Centre Access

In the meantime, you can explore our comprehensive FAQ section and help-centre resources on our website. We've gathered a wealth of information to assist with various queries, from account management to technical troubleshooting.

Support Workflow

To ensure we provide the best possible support, please follow these steps when reaching out:

  1. Check our FAQs for quick answers.
  2. If your issue persists or requires more detailed assistance, contact us via live chat or email.
  3. Our support team will do their utmost to resolve your query promptly.

Preferred Contact Methods

For most issues, we recommend starting a conversation with our live chat support team. This is usually the quickest and most effective way for us to address any concerns you may have.

Additional Assistance

In addition to general support inquiries:

  • For responsible gambling assistance or self-exclusion, please see and our Responsible Gaming Policy.
  • If you're experiencing issues with your account security or require verification assistance, contact us via email
  • For technical troubleshooting or to report any system-related issues, please use the same live chat functionality.

We prioritize your support experience and continually strive to enhance our communication channels while maintaining a responsive approach.